Intellian has opened their bespoke European Headquarters and Logistics Center in Rotterdam, underpinning a long-term commitment to the region — this new facility will further enhance the service and user experience of Intellian’s partners and customers.
The €6.5 million, state-of-the-art facility has been custom-built by the company to achieve operational excellence and efficiency, streamline supply chains and to provide fast, cost-effective product delivery to the important European market.
With the landmark investment in major Dutch port city of Rotterdam, Korean manufacturer Intellian has secured ownership of a key location within Europe’s center of commerce for maritime, ideally positioning the company to further strengthen its focus on achieving the highest levels of customer service in the years ahead.
The new building offers a high-tech interior which more than triples Intellian’s previous rented business footprint in the city, covering a plot of 3,773m² to include both office and warehouse space. The comprehensive layout encompasses a solution center, customer support center, and a product demonstration and event area on a roof-top veranda, plus multiple loading bays and access to a full line-up of test systems.
Housing the expanding 35-strong, local team, the EU Headquarters also includes an extensive training center, providing an ideal environment to ensure an enhanced customer experience for product testing, seminars, workshops, customer meetings and more.
With growth and innovation intrinsic to Intellian’s plans for the future, the Rotterdam project is one of several new premises opening this year. Its new Research and Development Center in Pyeongtaek, South Korea, was recently completed, while the UK team will take up new offices near Heathrow, London, making space for the growing team and offering proximity to many key partners. A new R&D facility focused on emerging technologies will also begin operations in Maryland, USA
Jon Harrison, Vice President and General Manager, Intellian, said, “We are extremely proud to announce that our new European Headquarters is now open. This significant and worthwhile investment in Europe is crucial to the future success of Intellian and our global partners, meeting increasing product demand and the need to be agile with a new infrastructure and facility. Optimizing operational efficiency, the EU HQ and Global Logistics Center will greatly enhance our customers’ experience, improving training, logistics and system testing. Our continued mission is to streamline the overall supply chain, ensuring faster delivery, increased capacity for stock and additional product lines. This new flagship facility will deliver a polished, higher quality of service, not only for Europe, but for all Intellian partners and customers globally.
“We would particularly like to extend our gratitude to the city for their invaluable assistance. As the biggest maritime address in Europe, we know Rotterdam is the place to be. We first moved to the city 10 years ago as part of a global initiative and our growth was exponential. After making the crucial decision to transition from rented space to investing in the city of Rotterdam several years ago, they welcomed our request to find a site to build our own facility from the beginning. We can now celebrate the establishment of a customized local and regional base which creates the perfect launch pad for future success in Europe and enables us to accommodate increasing demand.
“Our customers thrive on local support, so we know that serving our customers on the spot, and not remotely, is the only option. That is why we are confident that Intellian’s investment in Europe, while major competitors are divesting, will result in long-term business success and customer satisfaction. It is yet another example of how Intellian consistently excels at meeting operational challenges.”