Highlight will provide visibility across the many disparate vendors and technologies that Signalhorn employs including global providers of satellite, broadband, SD-WAN, cellular, and wireless services. Signalhorn’s operations team in Stuttgart, Germany, will use Highlight to optimize these multiple carriers and technologies as well as share the portal’s real-time information directly with customers.
The initial focus of the partnership is to deliver real-time visibility into the services Signalhorn delivers to one of its petrol/gas station retail customers with 3500 locations across the UK, Germany, Switzerland, France, Austria, Luxembourg, the Netherlands, Bulgaria and Hong Kong/Macau.
Michael Biederer, VP Operations and Customer Care at Signalhorn, said, “Highlight has an impressive cloud-based portal. The easy-to-understand graphical display means our customers do not need an engineering background to understand how everything is performing. And our operations team gain a holistic view to ensure we are meeting our customers’ requirements. With such a large global operation, our petrol/gas station customer wants an enterprise-wide view of how all their communications and services are performing. This includes the senior management team who want a clear, top-level visibility across all aspects of the operation. The country managers want to know that all station forecourts in each country are operating effectively, as do their on-site managers. At the company’s Headquarters, both the point-of-sales head, and the customer services manager need more detailed visibility and confidence that any communication issues are identified and dealt with swiftly.”